Communication strategies 交际策略
目录
Chapter One: The Big Picture
Chapter Two: Understanding Communication Barriers
Chapter Three: Paraverbal Communication Skills
Chapter Four: Non-Verbal Communication
Chapter Five: Speaking Like a STAR
Chapter Six: Listening Skills
Chapter Seven: Asking Good Questions
Chapter Eight: Appreciative Inquiry
Chapter Nine: Mastering the Art of Conversation
Chapter Ten: Advanced Communication Skills and Closing Thoughts